FAQ’s

You can order directly through our website at uneik.com.au. Alternatively you can also reach out to us on email hello@uneik.com.au or give us a call on our local call number 1300 923330.

Choose your preferred design, select your metal, and follow the steps to upload or send your print, ashes or handwriting image.

Once received, we’ll prepare a computer proof and confirm all details before your jewellery is created.

We can use fingerprints, handprints, footprints, paw prints, and even handwriting or signatures. Each print is digitally refined to highlight the most detailed and beautiful features before crafting into your chosen piece.

If you already have a print, simply upload a clear photo of it during checkout or email it to us after ordering – be sure to include your order number.

If you don’t have one yet, we’ll send you our inkless print kit — a safe, easy way to capture prints at home. Instructions and a reply paid envelope are included.

Yes, we always send a computer proof for your approval before production. This ensures you’re completely happy with the layout, orientation and detail before we begin making your piece.

Many of our designs can include multiple prints, names or initials. You’ll find this information on each product page, or you can contact us if you’d like to confirm your custom design options.

Many of our designs can include multiple prints, names or initials. You’ll find this information on each product page, or you can contact us if you’d like to confirm your custom design options.

Production time is usually 10 days, once your proof is approved for print and name jewellery.  Ashes Jewellery is approx. 4 weeks from receiving ashes at our studio.

If you have a special date or occasion, please let us know and we’ll do our best to meet it.

Memorial jewellery is a deeply personal way to honour someone you’ve lost. Our ashes jewellery contains a small amount of your loved one’s cremation ashes, set within resin or metal to create a lasting keepsake. We also offer memorial print jewellery, featuring your loved one’s fingerprint, handprint or handwriting engraved into a piece you can wear close every day.

When you place an order, we’ll send you a secure ashes collection kit with instructions and labelled packaging. You’ll only need to send a small amount via registered post to ensure safe and respectful handling.

We only require a teaspoon-sized amount of ashes for each piece. Any remaining ashes are returned to you with your finished jewellery.

We treat every ashes order with absolute respect. Any ashes not used in your jewellery will be carefully sealed and returned to you along with your completed piece.

Yes — many of our designs can incorporate both ashes and prints, creating a truly unique memorial piece. We love custom pieces – Contact us to discuss what’s possible with your chosen style.

We understand the trust you place in us. Each order is tracked and labelled individually, and your loved one’s ashes are handled with care and dignity by our small team. 

As we are making your order we take detailed photographs which are included when we return your finished jewellery.  This way you get to see your ashes being incorporated into the jewellery piece.

Our inkless print kit uses a special wipe and treated paper to capture clear prints — with no mess or ink. Simply wipe the skin with the towelette and press it onto the paper. The print appears like magic within seconds.

Yes, completely safe. The inkless wipe is non-toxic and approved for use on newborns, children and pets.

Yes, each kit includes enough supplies to capture multiple prints. 

Use the kit on clean, dry skin and a firm surface like a book or clipboard. Light pressure works best — let the paper capture the detail rather than pressing hard. Don’t worry if prints look faint; they will show clearly on the jewellery.

Follow the instructions and tips that are included with the kit.

Yes we can use any form of ink prints that you may already have. 

We know that sometimes, these prints are all that you have left of your loved one.  We don’t need the original of these precious prints.  Just upload a scan, or send us a photo or a photocopy of the prints.