Shipping & Returns Policy

How do I check the shipping cost on my items?

All prices quoted on the website include FREE delivery to anywhere in Australia.  Items are shipped via Australia Post, with a signature on delivery.  This means if no one is available to sign for the parcel, it will be forwarded to your nearest post office for collection.  ID is required to collect parcel.

For all international orders – In this box you will see a link to “calculate shipping”. From this page you can enter your country and postcode/zip code to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.

Do you ship to my country?

Yes we ship internationally.  

To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called “calculate shipping”. Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.

How do I track my order? Has it been shipped?

Upon dispatch of your order you will be sent an email to confirm that your item is in the post.
Once shipped your order can be tracked via a unique Australia Post id number supplied to you via the dispatch email.

My order hasn’t arrived.

Please contact Uneik Jewellery via the “contact us” page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable. All items sent can be tracked via Australia Post.  As all orders are custom made once you place your order.  Please refer the the product description of the product you have purchased as each piece lists a estimated shipping timeframe.   Shipping times for Australia post can be seen on the Australia post website.  Your parcel will be shipped from the postcode 3356.   

*Any expected delays due to peak times of the year (ie Christmas) will be advised at time of ordering.