Returns, Exchanges and Product Concerns

Please check your order carefully

Before placing your order, please take a moment to check that all the details are correct.

Please ensure:

• Names, words and dates are spelt and entered correctly.
• You understand what will appear on the front and back of your piece.
• You have selected the correct metal, size and other product options.

If you are unsure about anything, please contact us before placing your order and we will be happy to help.

Where available, you may choose to receive a computer proof showing the proposed layout of your piece before production begins. Your proof will be emailed to you and must be approved before your piece proceeds to production and the metal is poured.

Please check your proof carefully. Once you have approved it, changes may not be possible. Errors in information supplied or approved by the customer do not qualify for a return or complimentary remake.

Personalised and custom-made products

Each Uneik Jewellery piece is individually made using the personalisation and specifications provided with your order. For this reason, we are unable to accept returns, exchanges or cancellations for change of mind, incorrect selections or errors in information supplied by the customer.

This does not exclude your rights under Australian Consumer Law. If we have made an error, or your jewellery has a manufacturing fault or does not meet the applicable consumer guarantees, please contact us so we can assess the issue and provide an appropriate remedy.

Chains

We supply quality chains with our jewellery; however, all jewellery chains are delicate and require appropriate care. Over time, general wear, snagging, pulling, tugging or stretching can weaken or break a chain. Damage caused by wear and tear, accidental force, misuse or improper care is not considered a manufacturing fault.

If your chain breaks within one month of purchase, please contact us with your order details and photographs of the chain. We will assess the damage and, where appropriate, provide one complimentary replacement chain.

After the first month, replacement chains are available to purchase through Uneik Jewellery.

This one-month complimentary replacement policy does not limit your rights under Australian Consumer Law. If you believe your chain has failed because of a manufacturing fault, including outside the first month, please contact us. We will assess the chain according to its age, condition and the likely cause of the damage.

Contacting us

We take great care in creating every piece and always aim to provide jewellery of the highest quality.

If you have any concerns about your order, please contact us before returning the item. Include your order number, a description of the concern and clear photographs where possible. We will review the issue and let you know the next steps.

Our contact details are email: hello@uneik.com.au or Phone 1300 923330.